We offer a ‘no-worry, no-quibble’ 28 day money back guarantee on all orders. This allows you ample time to inspect the delivery and check their suitability, in the comfort of your own home! If the order have already been delivered by us, we ask that you return the order, unused and complete with the original qunatity. Please note: We are unfortunately unable to accept ANY returns for delivery that have been used or consumed.
Non-collection from depot or non-acceptance of goods, will be deemed a cancellation. Return delivery will be charged at same rate as the original outbound delivery. This will be substantially more than the original outbound cost. These charges are beyond our control. Suppliers return the goods to us after 1 day, so your prompt attention is required.
Please note that you are responsible for all return delivery costs in the event of a cancellation. If goods need to be returned, OURTANKER Signed for is the preferred method. We do not operate a Home Payment service, but you are free to make your own arrangements at your own expense. Note: If an order doesn’t arrive back to us and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under our Return Policy.
Please notify us promptly (within 24hrs) if service do not arrive within the timescale. Please notify within 24 hours of receipt if any delivery have been damaged in transit. Photographic evidence maybe required. Claims beyond the 24 hour period will not be considered.
International Customers: Please note that all carriage and customs duties are non-refundable and you are responsible for return carrier costs. We will refund the full cost of the goods or provide replacement as required. These terms do not affect your statutory rights as a consumer.
Our Returns address is: Our Tanker Nigeria Ltd Lagos Island Lekki, Lagos.
This Returns and Refunds Policy page was generated by Our Tanker Nigeria Limited
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